Refund policy

Return & Exchange Policy

 

We want you to love your bedding. If something isn't right, here's how returns and exchanges work at Bast and Co.

 

Exchanges

 

Items that are unused, unwashed, and in their original condition may be exchanged within 30 days of the purchase date. If the replacement item costs less than what you originally paid, you may choose either store credit for the difference or a refund of the difference less a 30% restocking charge based on the original item's price. Store credit issued this way remains valid for 12 months from the date it's issued. If the replacement item is the same price or more, the restocking charge is waived. Every returned item is inspected before an exchange is finalized, and we're unable to accept anything that shows signs of use.

 

Returns

 

Unused, unwashed bedding in its original condition can be returned within 30 days of purchase. You may request store credit for the full amount paid, or a refund of the purchase price less a 30% restocking charge. Store credit issued this way is valid for 12 months from the date issued. As with exchanges, returned items must pass inspection before a refund or credit is issued, and used bedding cannot be accepted.

 

How to Start a Return

 

Getting the item to us, whether by shipping it or dropping it off, is the customer's responsibility. To begin a return or exchange, email matthew@bastandco.com. Please have a copy of your original receipt or order confirmation ready, as it's required to process any refund or credit. Refunds are typically processed within 14 business days of us receiving your item.

 

Mail returns to:

Bast and Co

745 Joyce Kilmer Avenue, Ste E

New Brunswick, NJ 08901

 

Refunds

 

Refunds are issued back to the original payment method used at checkout. Depending on your bank or payment provider, it may take up to 14 business days for the funds to appear in your account after we process the refund.